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Last Updated: [July 30, 2024]

1. Introduction

Welcome to OKINAWAN GOJU-RYU KARATE-DO SHOBUKAN INDIA (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, chatbot, and related services.

2. Information We Collect

• Personal Information: Includes name, email address, phone number, and child’s name, which are necessary for class enrollment and appointment scheduling.
• Technical Data: Such as IP address, browser type, operating system, and referring URLs.
• Interaction Data: Information about your interactions with our chatbot and website, including chat transcripts and engagement metrics.
• Sensitive Information: We do not typically collect sensitive personal data. If we do, we will seek explicit consent and provide additional information on its use.

3. How We Use Your Information

• Service Delivery: To manage karate classes, appointments, and related services.
• Communication: To send confirmations, reminders, and updates regarding your appointments or inquiries.
• Marketing: With your consent, we may send promotional materials and updates about our services.
• Analytics: To analyze user behavior and improve our services using analytics tools.
• Customer Support: To provide personalized support, including connecting you with a human agent if needed.

4. Legal Bases for Processing

• Consent: We rely on your consent to process personal information for specific purposes. You may withdraw your consent at any time.
• Contractual Necessity: Processing necessary for the performance of a contract with you, such as enrolling you in a class.
• Legal Obligation: We may process your data to comply with legal obligations.
• Legitimate Interests: We may process data for legitimate interests, such as improving our services, provided these interests are not overridden by your rights.

5. Data Sharing and Third-Party Services

We may share your information with third-party service providers that assist us in delivering our services, such as scheduling, analytics, and customer support tools. We ensure these providers protect your information and use it only for the services they provide to us.

6. Cookies and Tracking Technologies

• Cookies: We use cookies to enhance your experience on our site. You can manage or disable cookies through your browser settings, but this may affect the functionality of the website.
• Tracking Technologies: We also use other tracking technologies to collect data about your use of our services.

7. Data Retention

• Retention Period: We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.
• Deletion Requests: You can request the deletion of your data by contacting us. We will comply with such requests where required by law.

8. User Rights and Choices

• Right to Access: You can request access to your personal information.
• Right to Rectification: You can correct inaccuracies in your data.
• Right to Erasure: You can request the deletion of your data.
• Right to Restrict Processing: You can request restrictions on how your data is processed.
• Right to Data Portability: You can request your data in a portable format.
• Right to Object: You can object to the processing of your data, including for marketing purposes.

9. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

10. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. We take steps to ensure your data is adequately protected wherever it is processed.

12. Compliance with Specific Regulations

• GDPR Compliance: Users in the EU have specific rights under the GDPR, which include the rights to access, correction, deletion, restriction, and portability of personal data. They also have the right to lodge a complaint with a supervisory authority.
• CCPA Compliance: California residents have specific rights under the CCPA, including the right to know about personal information collected, used, disclosed, or sold, and the right to access and delete personal information.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

14. Cookies Policy

For more information on how we use cookies and other tracking technologies, please refer to our separate Cookies Policy.

15. Updates and Version Control

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes. Continued use of our services after any modifications indicates your acceptance of the updated terms.

16. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@ogksindia.com

17. Accessibility and Language

We strive to make our privacy policy accessible to all users. If you require this policy in another language or format, please contact us.

18. Marketing and Communication Preferences

You have the option to opt-in or out of receiving marketing communications from us. You can update your preferences or unsubscribe at any time by following the instructions in our communications or contacting us directly.

19. Data Anonymization and Aggregation

We may anonymize or aggregate your data for analytical purposes, ensuring that it cannot be used to identify you.

20. Feedback Mechanism

We welcome your feedback on this privacy policy and our data practices. Please contact us at the above email or phone number with any comments or concerns.